Customer Service

Customer Service

Shipping & Delivery:

Delivery is 10 to 12 days due to kits being made to order.

UK Prices: 

  • Light orders (<1kg) £2
  • Heavy orders (1-13kg) £10
  • Heavy Large orders (>13kg) £12

Rest of the world:

  • All areas £65

Privacy & Security:

We care about your private information at Wizards of Lock.

Our privacy policy covers identifiable personal information that we gather when you visit the website or contact us via facebook. 

The information we may collect may include, name, address, telephone number, delivery address and email address. 

We do not share or sell your information to any 3rd party and only those involved in the processing of your order will need access to the information.

The information you provide when you place an order is not kept any longer than required and will be destroyed in a responsible manner. 

Our privacy poilcy has been updated inline with the new GDPR legislation which came into force on 25th May 2018

Returns & Replacements:

Returns and Replacements will only be accepted if the item is returned in unused condition within 28 days.

Return postage will be at your own expense 

Ordering:

You can order via the website, our Wizards of Lock Facebook page or ebay.

Payment, Pricing & Promotions:

Our accepted payment methods are paypal or credit card via paypal

All prices are upto date and include standard uk delivery. prices are checked regularly to ensure we are competitive. 

Any promotions will be advertised on the website and the Wizards of Lock facebook page. These are subject to change and can be withdrawn at any point  

 

Updating Account Information:

You can update your account information at anytime by logging into your account on the website